Terms & Conditions
Last updated: April 01, 2026
CraterHouse Coffee LLC
Agreement to Our Legal Terms
We are CraterHouse Coffee LLC (“Company,” “we,” “us,” “our”), a company registered in the United States. We operate the website https://craterhousecoffee.com (the “Site”) and related products and services (collectively, the “Services”).
You can contact us by email at info@craterhousecoffee.com.
By accessing the Services, you have read, understood, and agreed to be bound by these Legal Terms. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE IMMEDIATELY.
We may update these Legal Terms at any time. Continued use of the Services after changes are posted means you accept the revised terms.
The Services are intended for users at least 13 years of age. Minors (under 18) must have parental permission and supervision to use the Services.
Table of Contents
Our Services
Intellectual Property Rights
User Representations
Products
Purchases and Payment
Subscriptions
Return Policy
Prohibited Activities
User Generated Contributions
Contribution License
Guidelines for Reviews
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Electronic Communications, Transactions, and Signatures
California Users and Residents
Miscellaneous
Contact Us
1. Our Services
CraterHouse Coffee LLC operates an e-commerce website at https://craterhousecoffee.com where customers in the United States may purchase single-origin coffee and coffee-related accessories (“Products”). The information, content, and purchasing functionality available through the Site are intended for personal, non-commercial use by customers located in the United States.
If you access the Site from outside the United States, you do so at your own initiative and are solely responsible for compliance with any applicable local laws. We make no representation that the Site or Products are appropriate or available for use in locations outside the United States, and we do not ship to all international destinations.
We reserve the right to refuse service, limit availability of Products, or restrict access to the Site at any time and for any reason.
2. Intellectual Property Rights
Our Intellectual Property
We own or are licensed to use all intellectual property in the Services, including source code, software, website designs, text, photographs, graphics, trademarks, and logos (“Content” and “Marks”). These are protected by U.S. and international copyright and trademark laws.
Your Use of Our Services
Subject to these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use.
No Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.
For permission requests, contact: info@craterhousecoffee.com
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your Submissions
By sending us any question, comment, suggestion, idea, or feedback (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. We shall own this Submission and may use it for any lawful purpose without compensation to you.
3. User Representations
By using the Services, you represent and warrant that: (1) you have the legal capacity and agree to comply with these Legal Terms; (2) you are not under the age of 13; (3) you are not a minor in your jurisdiction, or if a minor, you have received parental permission; (4) you will not access the Services through automated or non-human means; (5) you will not use the Services for any illegal or unauthorized purpose; and (6) your use of the Services will not violate any applicable law or regulation.
4. Products
We make every effort to display accurate colors, features, specifications, and details of available products. However, we do not guarantee that product information will be accurate, complete, reliable, or current. All products are subject to availability. We reserve the right to discontinue any products at any time. Prices for all products are subject to change.
5. Purchases and Payment
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal.
You agree to provide current, complete, and accurate purchase and account information for all purchases. Sales tax will be added to purchases as required. All payments shall be in US dollars.
We reserve the right to refuse any order, limit or cancel quantities, and correct any errors in pricing, even if we have already requested or received payment.
6. Subscriptions
Billing and Renewal
Your subscription will continue and automatically renew unless canceled. You consent to recurring charges without requiring prior approval for each charge, until you cancel. The length of your billing cycle depends on the subscription plan you choose.
Cancellation
You can cancel your subscription at any time by contacting us at info@craterhousecoffee.com. Your cancellation will take effect at the end of the current paid term.
Fee Changes
We may make changes to the subscription fee from time to time and will communicate any price changes in accordance with applicable law.
7. Return Policy
Please review our Return Policy posted on the Services prior to making any purchases.
8. Prohibited Activities
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree NOT to:
Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit viruses, Trojan horses, or other harmful material, including spam.
Engage in any automated use of the system, including data mining, robots, or similar data gathering tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person.
Interfere with, disrupt, or create an undue burden on the Services.
Attempt to bypass any measures designed to prevent or restrict access to the Services.
Make any unauthorized use of the Services, including collecting email addresses for unsolicited email.
Use the Services as part of any effort to compete with us or for any revenue-generating endeavor or commercial enterprise.
9. User-Generated Contributions
We may provide you with the opportunity to create, submit, post, display, transmit, or distribute content and materials to us or on the Services, including text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information (“Contributions”). This includes content submitted by influencers, brand partners, and customers. When you create or make available any Contributions, you represent and warrant that:
Your Contributions do not infringe the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of, or have the necessary licenses and permissions to submit your Contributions.
You have written consent for each identifiable individual person featured in your Contributions.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited advertising, spam, chain letters, or other forms of solicitation.
Your Contributions are not obscene, violent, harassing, libelous, or otherwise objectionable.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not include offensive comments connected to race, national origin, gender, sexual preference, or physical handicap.
Any use of the Services in violation of the foregoing may result in termination or suspension of your rights to use the Services.
10. Contribution License
You and the Services agree that we may access, store, process, and use any information and personal data that you provide, following the terms of the Privacy Policy and your choices.
By submitting suggestions or other feedback, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all your Contributions and any associated intellectual property rights. You are solely responsible for your Contributions and agree to exonerate us from any responsibility regarding them
11. Guidelines for Reviews
When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you may not post any false or misleading statements; and (7) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to reproduce, modify, translate, display, and distribute all content relating to the review.
12. Services Management
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Services or otherwise disable all files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property.
13. Privacy Policy
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region, your continued use constitutes consent to have your data transferred to and processed in the United States.
14. Term and Termination
These Legal Terms shall remain in full force and effect while you use the Services. WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON. WE MAY TERMINATE YOUR USE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.
15. Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
16. Governing Law
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Kansas applicable to agreements made and to be entirely performed within the State of Kansas, without regard to its conflict of law principles
17. Dispute Resolution
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The arbitration will take place in Topeka, Kansas.
If a Dispute proceeds in court rather than arbitration, it shall be commenced or prosecuted in the state and federal courts located in Kansas. The Parties consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens.
In no event shall any Dispute be commenced more than one (1) year after the cause of action arose.
Restrictions
Any arbitration shall be limited to the Dispute between the Parties individually. There is no right or authority for any Dispute to be arbitrated on a class-action basis.
Exceptions to Arbitration
The following Disputes are not subject to binding arbitration: (a) any Disputes seeking to enforce or protect intellectual property rights; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.
18. Corrections
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
19. Disclaimer
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
20. Limitations of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
21. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party, including intellectual property rights; or (5) any overt harmful act toward any other user of the Services.
22. User Data
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.
23. Electronic Communications, Transactions, and Signatures
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.
24. California Users and Residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
25. Miscellaneous
These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. We may assign any or all of our rights and obligations to others at any time. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
26. Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
CraterHouse Coffee LLC
Email: info@craterhousecoffee.com
Website: https://craterhousecoffee.com