Privacy policy
Last updated April 01, 2026
CraterHouse Coffee LLC
This Privacy Notice for CraterHouse Coffee LLC (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Visit our website at https://craterhousecoffee.com or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the choices you make. Learn more in Section 1.
Do we process any sensitive personal information? We may process sensitive financial information (such as payment card data) when necessary to complete a purchase. Learn more in Section 1.
Do we collect any information from third parties? We may collect limited information from public databases, marketing partners, and social media platforms. Learn more in Section 1.
How do we process your information? We process your information to provide, improve, and administer our Services, fulfill your orders, communicate with you, and for security and fraud prevention. Learn more in Section 2.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more in Section 4.
How do we keep your information safe? We have organizational and technical processes in place to protect your personal information, though no system is 100% secure. Learn more in Section 6.
What are your rights? Depending on your location, applicable privacy law may give you certain rights regarding your personal information. Learn more in Section 8.
How do you exercise your rights? Email us at info@craterhousecoffee.com. We will consider and act upon any request in accordance with applicable data protection laws.
Table of Contents
What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On to Process Your Personal Information?
When and With Whom Do We Share Your Personal Information?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do United States Residents Have Specific Privacy Rights?
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete the Data We Collect From You?
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you make a purchase, register on the Services, express an interest in obtaining information about our products, participate in activities on the Services, or otherwise contact us. The personal information we collect may include:
Names
Phone numbers
Mailing addresses
Email addresses
Contact preferences
Billing addresses
Debit/credit card numbers
Sensitive Information
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Financial data
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Squarespace. You may find their privacy notice here: https://www.squarespace.com/privacy
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and social media platforms. This information may include mailing addresses, email addresses, phone numbers, social media profiles, and similar data used for targeted advertising and event promotion. For example, if you follow or interact with our social media accounts on platforms like Instagram or Facebook, those platforms may share certain information with us in accordance with their own privacy policies.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries and offer support to users.
To send administrative information to you, including details about our products and services and changes to our terms and policies.
To fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To deliver targeted advertising to you based on your interests and location.
To save or protect an individual’s vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:
Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract. We may process your personal information when necessary to fulfill our contractual obligations to you, including providing our Services.
Legitimate Interests. We may process your information when reasonably necessary to achieve our legitimate business interests, such as sending information about special offers, developing personalized advertising, and improving user experience.
Legal Obligations. We may process your information where necessary for compliance with our legal obligations.
Vital Interests. We may process your information where necessary to protect your vital interests or those of a third party.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (express consent) or where your permission can be inferred (implied consent). You can withdraw your consent at any time. In certain exceptional cases, we may be legally permitted to process your information without your consent as permitted by applicable Canadian law.
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it and isolate it from any further processing until deletion is possible.
6. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
7. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of a minor and consent to such minor’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at info@craterhousecoffee.com.
8. What Are Your Privacy Rights?
In Short: Depending on your state of residence in the US or your location in certain regions such as the EEA, UK, Switzerland, and Canada, you may have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict processing, and request data portability. You can make such a request by contacting us using the details in Section 12.
Withdrawing your consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in Section 12.
Opting out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
Account Information
If you would like to review or change the information in your account or terminate your account, please contact us using the information provided in Section 12. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, enforce our legal terms, and/or comply with applicable legal requirements.
9. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature you can activate to signal your preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
10. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, obtain a copy, or request deletion of your personal information.
Categories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, postal address, telephone number, online identifier, IP address, email address, and account name | YES |
| B. Personal information (California Customer Records statute) | Name, contact information, and financial information | YES |
| C. Protected classification characteristics | Gender, age, date of birth, race and ethnicity, national origin, marital status | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or network activity | Browsing history, search history, online behavior, interest data, and interactions with our website | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, or sensory information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details or job title if you apply for a job with us | NO |
| J. Education information | Student records and directory information | NO |
| K. Inferences from personal information | Inferences drawn from collected personal information to create a profile about an individual's preferences | NO |
| L. Sensitive personal information | Debit or credit card numbers | YES |
Categories of personal information collected in the past 12 months — CraterHouse Coffee LLC
We only collect sensitive personal information as defined by applicable privacy laws or for purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
We will use and retain the collected personal information as needed to provide the Services or for: Category L – 6 months.
Your Rights
You have rights under certain US state data protection laws. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling
How to Exercise Your Rights
To exercise these rights, please email us at info@craterhousecoffee.com or refer to the contact details in Section 12
11. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at info@craterhousecoffee.com.
13. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To submit a request, please contact us using the details provided in Section 12.